{"id":4037,"date":"2021-10-15T16:25:22","date_gmt":"2021-10-15T07:25:22","guid":{"rendered":"https:\/\/www.r-staffing.co.jp\/cl\/wordpress\/case-study\/ct_4037\/"},"modified":"2023-07-27T10:33:59","modified_gmt":"2023-07-27T01:33:59","slug":"bpo%e3%81%a7%e6%8e%a1%e7%94%a8%e3%81%ae%e5%ae%89%e5%ae%9a%e7%a8%bc%e5%83%8d%e3%82%92%e5%ae%9f%e7%8f%be%e3%80%82%e3%80%8c%e8%87%aa%e5%88%86%e3%81%9f%e3%81%a1%e4%bb%a5%e4%b8%8a%e3%81%ab%e4%bc%9a","status":"publish","type":"post","link":"https:\/\/www.r-staffing.co.jp\/cl\/column\/ct_4037","title":{"rendered":"BPO\u3067\u63a1\u7528\u306e\u5b89\u5b9a\u7a3c\u50cd\u3092\u5b9f\u73fe\u3002\u300c\u81ea\u5206\u305f\u3061\u4ee5\u4e0a\u306b\u4f1a\u793e\u306e\u3053\u3068\u3092\u8003\u3048\u3066\u304f\u308c\u308b\u300d\uff5c\u682a\u5f0f\u4f1a\u793eNTT\u30c7\u30fc\u30bf"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_17 counter-flat counter-decimal ez-toc-grey\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.r-staffing.co.jp\/cl\/column\/ct_4037\/#%E7%B5%8C%E9%A8%93%E8%80%85%E6%8E%A1%E7%94%A8%E3%81%AE%E5%BC%B7%E5%8C%96%E3%81%AB%E3%81%A8%E3%82%82%E3%81%AA%E3%81%84%E3%80%81BPO%E3%82%92%E5%B0%8E%E5%85%A5\" title=\"\u7d4c\u9a13\u8005\u63a1\u7528\u306e\u5f37\u5316\u306b\u3068\u3082\u306a\u3044\u3001BPO\u3092\u5c0e\u5165\">\u7d4c\u9a13\u8005\u63a1\u7528\u306e\u5f37\u5316\u306b\u3068\u3082\u306a\u3044\u3001BPO\u3092\u5c0e\u5165<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.r-staffing.co.jp\/cl\/column\/ct_4037\/#%E3%82%B9%E3%83%94%E3%83%BC%E3%83%89%E3%81%A8%E5%AE%89%E5%AE%9A%E9%81%8B%E7%94%A8%E3%82%92%E4%B8%A1%E7%AB%8B%E3%81%95%E3%81%9B%E3%81%9F%E6%8E%A1%E7%94%A8%E6%8F%90%E6%A1%88\" title=\"\u30b9\u30d4\u30fc\u30c9\u3068\u5b89\u5b9a\u904b\u7528\u3092\u4e21\u7acb\u3055\u305b\u305f\u63a1\u7528\u63d0\u6848\">\u30b9\u30d4\u30fc\u30c9\u3068\u5b89\u5b9a\u904b\u7528\u3092\u4e21\u7acb\u3055\u305b\u305f\u63a1\u7528\u63d0\u6848<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.r-staffing.co.jp\/cl\/column\/ct_4037\/#%E4%BC%81%E6%A5%AD%E6%96%87%E5%8C%96%E3%82%92%E5%B0%8A%E9%87%8D%E3%81%97%E3%81%9F%E3%81%86%E3%81%88%E3%81%A7%E3%81%AE%E6%8F%90%E6%A1%88%E3%80%82%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%81%AB%E3%81%AF%E4%BB%95%E7%B5%84%E3%81%BF%E5%8C%96%E3%81%A7%E5%86%8D%E7%99%BA%E9%98%B2%E6%AD%A2\" title=\"\u4f01\u696d\u6587\u5316\u3092\u5c0a\u91cd\u3057\u305f\u3046\u3048\u3067\u306e\u63d0\u6848\u3002\u30c8\u30e9\u30d6\u30eb\u306b\u306f\u4ed5\u7d44\u307f\u5316\u3067\u518d\u767a\u9632\u6b62\">\u4f01\u696d\u6587\u5316\u3092\u5c0a\u91cd\u3057\u305f\u3046\u3048\u3067\u306e\u63d0\u6848\u3002\u30c8\u30e9\u30d6\u30eb\u306b\u306f\u4ed5\u7d44\u307f\u5316\u3067\u518d\u767a\u9632\u6b62<\/a><\/li><li class=\"ez-toc-page-1\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.r-staffing.co.jp\/cl\/column\/ct_4037\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h1 id='\u7d4c\u9a13\u8005\u63a1\u7528\u306e\u5f37\u5316\u306b\u3068\u3082\u306a\u3044\u3001BPO\u3092\u5c0e\u5165'><span class=\"ez-toc-section\" id=\"%E7%B5%8C%E9%A8%93%E8%80%85%E6%8E%A1%E7%94%A8%E3%81%AE%E5%BC%B7%E5%8C%96%E3%81%AB%E3%81%A8%E3%82%82%E3%81%AA%E3%81%84%E3%80%81BPO%E3%82%92%E5%B0%8E%E5%85%A5\"><\/span>\u7d4c\u9a13\u8005\u63a1\u7528\u306e\u5f37\u5316\u306b\u3068\u3082\u306a\u3044\u3001BPO\u3092\u5c0e\u5165<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>\u682a\u5f0f\u4f1a\u793eNTT\u30c7\u30fc\u30bf\uff08\u4ee5\u4e0bNTT\u30c7\u30fc\u30bf\uff09\u3067\u306e\u3001BPO\u5c0e\u5165\u306e\u304d\u3063\u304b\u3051\u306f\u3001\u5e74\u959310\u6570\u540d\u7a0b\u5ea6\u3060\u3063\u305f\u7d4c\u9a13\u8005\u63a1\u7528\u306b2018\u5e74\u5ea6\u3088\u308a\u529b\u3092\u5165\u308c\u59cb\u3081\u305f\u3053\u3068\u3060\u3063\u305f\u3068\u3044\u3044\u307e\u3059\u3002\u63a1\u7528\u4f53\u5236\u5909\u66f4\u306e\u80cc\u666f\u3092\u304a\u3046\u304b\u304c\u3044\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><img src=\"https:\/\/www.r-staffing.co.jp\/cl\/wordpress\/wp-content\/uploads\/2021\/10\/nttd_group.jpg\" alt=\"\"  \/><br \/>\n<span class=\"fontbold\">BPO\u306b\u4f9d\u983c\u3055\u308c\u3066\u3044\u308b\u696d\u52d9\u5185\u5bb9\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/span><br \/>\n<span class=\"underline\">\u7d4c\u9a13\u8005\u63a1\u7528\u306e\u5404\u7a2e\u4e8b\u52d9\u5c40\u696d\u52d9\u3068\u904b\u7528\u6539\u5584\u696d\u52d9<\/span>\u3092\u304a\u9858\u3044\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u5177\u4f53\u7684\u306b\u306f\u3001\u63a1\u7528\u30d7\u30ed\u30bb\u30b9\u306e\u4e2d\u306e\u66f8\u985e\u9078\u8003\u3084\u9069\u6027\u691c\u67fb\u306e\u5b9f\u65bd\u6848\u5185\u3001\u9762\u63a5\u65e5\u6642\u306e\u8a2d\u5b9a\u306a\u3069\u3001\u9762\u63a5\u5b98\u4ee5\u5916\u306e\u5f79\u5272\u5168\u822c\u3067\u3059\u3002\u5fdc\u52df\u8005\u3001\u4eba\u6750\u7d39\u4ecb\u4f1a\u793e\u3084\u9762\u63a5\u5b98\u3068\u306e\u8abf\u6574\u3084\u9023\u7d61\u3082\u542b\u3081\u3066\u5bfe\u5fdc\u3057\u3066\u3044\u305f\u3060\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span class=\"fontbold\">BPO\u306e\u5c0e\u5165\u306b\u81f3\u3063\u305f\u80cc\u666f\u306b\u306f\u4f55\u304c\u3042\u3063\u305f\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><br \/>\nNTT\u30c7\u30fc\u30bf\u306e\u63a1\u7528\u306f\u3053\u308c\u307e\u3067\u65b0\u5352\u4e00\u62ec\u63a1\u7528\u304c\u4e2d\u5fc3\u3067\u3001\u7d4c\u9a13\u8005\u63a1\u7528\u306f10\u6570\u540d\u7a0b\u5ea6\u3068\u63a1\u7528\u30c1\u30fc\u30e0\u306e\u4e2d\u3067\u3082\u4e00\u90e8\u5206\u306e\u4ed5\u4e8b\u306b\u904e\u304e\u306a\u3044\u30dc\u30ea\u30e5\u30fc\u30e0\u3067\u3057\u305f\u3002<br \/>\n\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u4eca\u5f8c\u306e\u4f1a\u793e\u306e\u6210\u9577\u3092\u8003\u3048\u305f\u969b\u306b\u3001<span class=\"underline\">\u304a\u5ba2\u3055\u307e\u306e\u8ab2\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5171\u306b\u4e8b\u696d\u306e\u5275\u9020\u3092\u884c\u3046\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u3078\u30b7\u30d5\u30c8\u3059\u3079\u304d\u3068\u6349\u3048\u3001IT\u4eba\u6750\u306e\u78ba\u4fdd\u306e\u4e00\u74b0\u3068\u3057\u3066\u5373\u6226\u529b\u4eba\u6750\u306e\u63a1\u7528\u5f37\u5316\u304c\u59cb\u307e\u308a\u307e\u3057\u305f\u3002<\/span>\u3042\u308a\u304c\u305f\u3044\u3053\u3068\u306b\u5fdc\u52df\u8005\u306f\u9806\u8abf\u306b\u5897\u3048\u3001\u3053\u3053\u6570\u5e74\u3067\u306f\u5e74\u9593300\u540d\u7a0b\u5ea6\u306e\u7d4c\u9a13\u8005\u63a1\u7528\u306b\u81f3\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u307e\u3067\u306e\u4eba\u6570\u306b\u306a\u308b\u3068\u793e\u54e1\u306e\u307f\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u304f\u306a\u308a\u3001BPO\u306e\u5c0e\u5165\u304c\u5fc5\u8981\u3060\u3068\u5224\u65ad\u3057\u307e\u3057\u305f\u3002<\/p>\n<h1 id='\u30b9\u30d4\u30fc\u30c9\u3068\u5b89\u5b9a\u904b\u7528\u3092\u4e21\u7acb\u3055\u305b\u305f\u63a1\u7528\u63d0\u6848'><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%83%94%E3%83%BC%E3%83%89%E3%81%A8%E5%AE%89%E5%AE%9A%E9%81%8B%E7%94%A8%E3%82%92%E4%B8%A1%E7%AB%8B%E3%81%95%E3%81%9B%E3%81%9F%E6%8E%A1%E7%94%A8%E6%8F%90%E6%A1%88\"><\/span>\u30b9\u30d4\u30fc\u30c9\u3068\u5b89\u5b9a\u904b\u7528\u3092\u4e21\u7acb\u3055\u305b\u305f\u63a1\u7528\u63d0\u6848<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>BPO\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u306a\u304b\u3067\u8907\u6570\u793e\u304b\u3089\u306e\u63d0\u6848\u3092\u53d7\u3051\u305fNTT\u30c7\u30fc\u30bf\u3002\u300c\u30b9\u30d4\u30fc\u30c9\u3092\u91cd\u8996\u3057\u306a\u304c\u3089\u5b89\u5b9a\u904b\u7528\u3092\u3057\u3001\u5168\u793e\u7d44\u7e54\u3068\u3057\u3066\u5404\u90e8\u7f72\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u300d\u3068\u3044\u3046\u76ee\u7684\u306b\u6700\u3082\u304b\u306a\u3044\u305d\u3046\u306a\u63d0\u6848\u304c\u30ea\u30af\u30eb\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u30a3\u30f3\u30b0\u304b\u3089\u306e\u5185\u5bb9\u3060\u3063\u305f\u305d\u3046\u3067\u3059\u3002<\/p>\n<p><span class=\"fontbold\">\u30ea\u30af\u30eb\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u30a3\u30f3\u30b0\u306eBPO\u63d0\u6848\u306e\u7279\u5fb4\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3057\u305f\u304b\uff1f<\/span><br \/>\n\u79c1\u305f\u3061\u4eba\u4e8b\u672c\u90e8\u3067\u306f\u3001NTT\u30c7\u30fc\u30bf\u5168\u793e\u306e\u7d4c\u9a13\u8005\u63a1\u7528\u3092\u53d6\u308a\u307e\u3068\u3081\u3066\u904b\u7528\u3092\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u5bfe\u5cd9\u3059\u308b\u90e8\u7f72\u306f\u591a\u5c90\u306b\u6e21\u308a\u307e\u3059\u3002\u63a1\u7528\u306e\u57fa\u672c\u3067\u3042\u308b<span class=\"underline\">\u300c\u5fdc\u52df\u8005\u3078\u306e\u5bfe\u5fdc\u306e\u30b9\u30d4\u30fc\u30c9\u611f\u300d\u3092\u62c5\u4fdd\u3057\u306a\u304c\u3089\u3001\u300c\u5404\u90e8\u7f72\u306e\u8981\u671b\u306b\u7740\u5b9f\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u300d<\/span>\u3068\u3044\u30462\u3064\u3092\u4e21\u7acb\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3057\u305f\u3002\u30ea\u30af\u30eb\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u30a3\u30f3\u30b0\u306e\u63d0\u6848\u304b\u3089\u306f\u3001\u4ed6\u793e\u3067\u306e\u63a1\u7528BPO\u306e\u5b9f\u7e3e\u3092\u901a\u3058\u3066\u3001\u3053\u306e2\u3064\u306e\u70b9\u3092\u719f\u77e5\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u611f\u3058\u307e\u3057\u305f\u3002\u5358\u7d14\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3060\u3051\u3067\u306f\u306a\u3044\u63a1\u7528BPO\u306e\u5b9f\u60c5\u3092\u7406\u89e3\u3055\u308c\u3066\u304a\u308a\u3001\u30d5\u30e9\u30c3\u30c8\u306b\u3055\u307e\u3056\u307e\u306a\u30b1\u30fc\u30b9\u3078\u306e\u67d4\u8edf\u306a\u5bfe\u5fdc\u65b9\u6cd5\u3092\u3054\u63d0\u6848\u3044\u305f\u3060\u3051\u305f\u3053\u3068\u306f\u5927\u304d\u306a\u30dd\u30a4\u30f3\u30c8\u3060\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><span class=\"fontbold\">\u73fe\u5728\u306eBPO\u30c1\u30fc\u30e0\u306e\u69cb\u6210\u3092\u6559\u3048\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f<\/span>\u3002<br \/>\nPM\uff08\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30de\u30cd\u30b8\u30e3\u30fc\uff09\u304c\u5168\u4f53\u306e\u8a2d\u8a08\u3084\u7d71\u62ec\u3092\u3057\u3001\u793e\u54e1\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306a\u73fe\u5834\u8cac\u4efb\u8005\u306eSV\uff08\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff091\u540d\u3068TL\uff08\u30c1\u30fc\u30e0\u30ea\u30fc\u30c0\u30fc\uff09\u304c3\u540d\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u304c7\u540d\u3068\u3044\u3046\u69cb\u6210\u3067\u3059\u3002<\/p>\n<p><img src=\"https:\/\/www.r-staffing.co.jp\/cl\/wordpress\/wp-content\/uploads\/2021\/09\/article-image_nttd_team-composition.png\" alt=\"\"  \/><\/p>\n<p><span 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href=\"https:\/\/www.r-staffing.co.jp\/cl\/column\/ct_1117\">\u30d7\u30ed\u30bb\u30b9\u8a2d\u8a08\u304b\u3089\u59d4\u8a17\u3059\u308b\u300cBPO\u300d\uff5c\u4eba\u6750\u4e0d\u8db3\u89e3\u6d88\u3068\u696d\u52d9\u52b9\u7387\u5316\u306b<\/a><\/p>\n<p><img src=\"https:\/\/www.r-staffing.co.jp\/cl\/wordpress\/wp-content\/uploads\/2021\/10\/nttd_TCbuilding.jpg\" alt=\"\"  \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u76ee\u6b21 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